Shipping Policy

Last Updated: September 16, 2026

Thank you for shopping with us. We are committed to providing a smooth, reliable, and convenient delivery experience across the United Arab Emirates.

This Shipping Policy explains how we process, ship, and deliver your orders.

1. Shipping Coverage

We currently offer delivery across the United Arab Emirates, including:

• Dubai

• Abu Dhabi

• Sharjah

• Ajman

• Umm Al Quwain

• Ras Al Khaimah

• Fujairah

Delivery availability may vary depending on the product, delivery address, and courier service.

2. Order Processing Time

Orders are typically processed within 1–3 business days after your order is successfully placed and confirmed.

During weekends, public holidays, promotional campaigns, or periods of high order volume, processing may take longer.

Once your order has been processed and shipped, you may receive a shipping confirmation with tracking details, where available.

3. Delivery Time

Our estimated delivery time within the UAE is:

5–10 business days

Delivery times are estimates and may vary depending on:

• Your delivery location

• Product availability

• Courier operations

• Weather conditions

• Public holidays

• Unforeseen logistical delays

Some products may have different delivery timelines. Any specific delivery estimate displayed on the product page or at checkout will apply to that product.

4. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

From time to time, we may offer free shipping promotions or special delivery offers. The applicable shipping fee or promotion will be shown during checkout.

5. Order Confirmation

After placing your order, you may receive an order confirmation via email, SMS, WhatsApp, or another available contact method.

For Cash on Delivery (COD) orders, we may contact you to confirm your order and delivery details before dispatch.

Orders that cannot be confirmed may be delayed or cancelled.

6. Order Tracking

Where tracking is available, tracking information will be shared with you once your order has been shipped.

You can use the provided tracking details to check the status of your shipment.

Please allow some time for tracking information to become active after dispatch.

7. Cash on Delivery (COD)

If Cash on Delivery is available for your order, payment will be collected by the courier upon delivery.

Please ensure that:

• Your phone number is correct and reachable.

• Someone is available to receive the order.

• The delivery address is accurate.

• You are prepared to pay the order amount upon delivery.

COD availability may depend on your location, product, and courier service.

8. Delivery Attempts

Our courier partner may contact you before or during delivery.

If you are unavailable, the courier may arrange another delivery attempt or contact you to reschedule delivery.

Repeated unsuccessful delivery attempts, incorrect addresses, or failure to respond may result in the order being returned to the sender.

Additional delivery arrangements may be subject to courier terms and applicable charges.

9. Incorrect or Incomplete Address

Customers are responsible for providing accurate delivery information, including:

• Full name

• Mobile number

• Building or villa number

• Street name

• Area

• Emirate

• Any useful delivery instructions

If you provide an incorrect or incomplete address, delivery may be delayed.

Please contact us as soon as possible if you need to update your delivery information. We will try to assist before your order is dispatched, but changes cannot be guaranteed after shipment.

10. Delayed or Lost Shipments

While we work with delivery partners to ensure timely delivery, certain delays may occur due to circumstances beyond our control.

If your order is delayed, please contact our customer support team. We will coordinate with the courier to investigate the shipment status and assist with the next steps.

If a shipment is confirmed lost or otherwise requires resolution, we will work with the courier and handle the matter in accordance with our applicable policies and UAE consumer protection requirements.

11. Damaged or Incorrect Items

Please inspect your package when you receive it.

If you receive an item that is damaged, defective, incorrect, or does not match its description, contact us as soon as possible.

To help us resolve the issue, please provide:

• Your order number

• Photos or videos of the received item

• Photos of the packaging, if relevant

• A brief description of the issue

We will review your request and provide an appropriate solution in accordance with our Return & Refund Policy and applicable UAE laws.

12. Returns and Refunds

Shipping and delivery are subject to our Return & Refund Policy.

If you wish to return an item, please review our Return & Refund Policy or contact our customer support team before sending anything back.

Returns, exchanges, and refunds are handled according to the applicable conditions and legal consumer rights.

Please do not send products back without contacting us first.

13. Changes to Delivery Information

If you need to change your delivery address or contact details after placing an order, please contact us immediately.

We will do our best to accommodate your request, but changes may not be possible once the order has been processed or shipped.

14. Contact Us

If you have any questions about your order, shipping, or delivery, please contact us:

Our customer support team will be happy to assist you.

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Thank you for choosing [Your Store Name]. We appreciate your trust and look forward to delivering a great shopping experience.